How does SASOM define "Brand New" Bags?

SASOM defines “Brand New” bags as follows:

✳ Flawless and shows no signs of used.

✳ Original packaging and accessories that the manufacturer may have included.

✳ No modifications or alterations.

✳ Original tags and/or paper bags are optional as they will vary depending on each brand.

✳ Brand new bag that is older styles or vintage items (over 10 years old) can show some sign of shelf aging. However, there should be no signs of being used.

SASOM continually updates the authentication standards to ensure smooth transactions between trading parties and to establish more balanced authentication criteria. Please refer to the latest authentication standards before proceeding with a transaction.

All products sold or purchased are shipped only after SASOM's professional authentication team has thoroughly checked the product's condition and approved the authenticity.

Precautions regarding bags:

✳ SASOM performs basic quality checks and authentication. However, as an intermediary, SASOM is not responsible for the manufacturer's warranty for each product.

✳ For questions about product functionality or other product-related issues, please contact the manufacturer directly.

In addition to the criteria outlined by SASOM's authentication standards, products that are not recognized as defective by the manufacturer for the reasons listed below, or products that cannot be clearly identified based on our authentication standards, will not be considered defective. As a result, purchase cancellations will not be allowed for these reasons.

✳ Issues that may arise due to the manufacturing process, distribution process, or material characteristics.

Regarding ambiguous product conditions, non-specific product conditions, and individual differences due to the manufacturing process of a specific model, the final decision will be made by the authentication center manager.

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✳ Component requirements are product-specific and may result in authentication failure if essential components are absent.

✳ Third-party components (including invoices, receipts, and inspection tags from external entities) is not guaranteed to be included with products and cannot be utilized for authentication process.

✳ Branded components such as promotional materials and gift packaging are excluded from authentication criteria.

✳ The inclusion of accompanying documentation, including product booklets and brand manuals may vary depending on the time of shipment and release of the product.

You can view examples of each defect type by following these steps:

Select the product you want to sell and click the 'Sell' button.
On the 'Add Listing' page, scroll down to the 'Defect Photos' section.
Click the 'ⓘ' icon to view the guidelines for taking photos of product defects.

Note:

✳ If no response is received from the buyer within 24 hours of notification, the product they intend to purchase will automatically be deemed to have passed inspection, and cancellation will not be an option.

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