Why was my purchase cancelled?
Updated May 13, 2026
Your purchase may be canceled due to the following reasons:
✳ Buyer Cancellation
The buyer canceled the order within 1 hour of purchase and before the seller confirmed it.
The buyer canceled the order because the seller confirmed or shipped the item later than the specified timeframe.
✳ Seller Cancellation
The seller chose to reject the sale after being notified about the transaction.
✳ Shipment Delay
The seller didn’t ship the item to SASOM within 48 hours after order confirmation.
✳ Authentication Failed
The item received from the seller didn’t meet one or more of SASOM’s Product Guideline.