SASOM

Buyer Manual

Buy, Bid, Offer, Shipping & Payment

Add-on Purchases

What is Size Insurance?

What Sole Sheet Does SASOM Use?

What Nano Spray Does SASOM Use?

Bid

How to Bid?

Buy

How to Buy?

What is Ready to Ship item?

What is Pre-order item?

SASOM Product Guideline

Can I see who sold the product?

Is the product I buy from SASOM authentic?

Buyer Account Health & Penalty

What will happen to my account if I receive a warning notice?

How to maintain or improve my Buyer Account Health?

What is Buyer Account Health?

Buyer Tier & Benefits

What is the Buyer Tier?

Cancellation & Returns

Can I cancel my purchase?

Return Policy for Mall items

Discount Code & Deals

How to redeem SASOM points?

How to use a Discount Code?

Payment

How to pay with Credit/Debit Card?

What are my payment method options?

Shipping & Order Tracking

What does the 'Confirmed' order status mean?

What does the 'Completed' order status mean?

How to submit a product review?

How can I track my buying order status?

What does the 'Pending' order status mean?