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Buyer Manual | SASOM Help Center
Help Center
Buyer Manual
Buyer Manual
Buy, Bid, Offer, Shipping & Payment
Add-on Purchases
What is Size Insurance?
What Sole Sheet Does SASOM Use?
What Nano Spray Does SASOM Use?
Bid
How to track my Bid status?
How to Edit or Cancel a Bid?
Buy
What to do if my just arrived item looks like a counterfeit?
What is Ready to Ship item?
Buyer Tier & Benefits
What is the Buyer Tier?
How to unlock my Buyer Tier?
Cancellation & Returns
Can I return my purchased item?
Can I cancel my purchase?
Discount Code & Deals
How to use a Discount Code?
How to redeem SASOM points?
Payment
How to pay with Credit/Debit Card?
How to pay via Mobile Banking?
SASOM LIVE
How to watch and buy during a LIVE show?
How to find and join a LIVE show?
Shipping & Order Tracking
What does the 'Completed' order status mean?
What does the 'Confirmed' order status mean?
How to Bid?
How to Buy?
Is the product I buy from SASOM authentic?
Can I see who sold the product?
SASOM Product Guideline
What are SASOM Add-on Services?
How to maintain my Buyer Tier?
Return Policy for Mall items
Why was my purchase cancelled?
Can I get a refund for redeemed SASOM points?
How to earn more SASOM points?
Will redeeming my SASOM points cause me to lose my tier?
Will my SASOM points expire?
Why is my Discount Code not working?
What are SASOM rewards?
How to pay with ShopeePay?
How to pay with TrueMoney Wallet?
How to pay with Credit card Installment?
How to pay via QR PromptPay?
What are my payment method options?
I just got contacted by SASOM about my payment issue
What is SASOM LIVE?
What does the 'Pending' order status mean?
How can I track my buying order status?
What are my shipping method options?
How to submit a product review?
Am I able to pick up the product myself?