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Help Center
Buyer Manual
Buyer Manual
Buy, Bid, Offer, Shipping & Payment
Buy
Can I see who sold the product?
SASOM Product Guideline
What is Pre-order item?
What is Ready to Ship item?
How to Buy?
Is the product I buy from SASOM authentic?
Buyer Account Health & Penalty
Buyer Penalty
What will happen to my account if I receive a penalty notice?
What will happen to my account if I receive a warning notice?
How to maintain or improve my Buyer Account Health?
What is Buyer Account Health?
Buyer Tier & Benefits
How to unlock my Buyer Tier?
What is the Buyer Tier?
Cancellation & Returns
Why was my purchase cancelled?
Can I return my purchased item?
Return Policy for Mall items
Can I cancel my purchase?
Discount Code & Deals
Will my SASOM points expire?
Can I get a refund for redeemed SASOM points?
Will redeeming my SASOM points cause me to lose my tier?
Why is my Discount Code not working?
How to redeem SASOM points?
How to earn more SASOM points?
How to use a Discount Code?
What are SASOM rewards?