Prohibited Practices and Penalties for Sellers

Ensuring a Great Buyer Experience

We, SASOM , are committed to providing the best experience for both our sellers and buyers. Thus, to maintain a high standard of service and ensure buyer satisfaction, we have implemented the following guidelines and penalties.

Why Penalties Are Necessary

We absolutely understand that some circumstances could delay or disrupt your sales process. However, these consistent issues such as unconfirmed orders or delayed shipments could seriously affect the buyer’s experience and trust in our platform. In addition, these issues might cause significant dissatisfaction and potentially lead buyers to lose confidence in using SASOM in the future. Thus, our goal is to encourage timely and accurate order management, ensuring every transaction is smooth and satisfactory toward all buyers.

Prohibited Practices and Penalties for Sellers

These are prohibited practices that every seller needs to be aware of, and penalties they may face. If any sellers violate the prohibited practices, they may be punished to prevent repeating such behaviors in the future.

How Will a Penalty Be Implemented?

If you violate the rules in your current order, the penalty will be deducted from your next transaction. This means that in the following transaction, the penalty amount will be subtracted from the payment you are due to receive after completing the transaction.

Our Commitment to You

Our intention is to establish a supportive environment for all sellers. By following these guidelines, you not only help us maintain a high standard of service but also improve your own credibility and success on SASOM. We are here to support you every step of the way and willing to provide the necessary resources to help you succeed. 

We admire you, our sellers, as an essential part of our foundation. However, becoming the most trusted platform is a long-term goal that requires significant effort. Thus, to achieve this vision, we need your cooperation and support as we work together towards this goal.

We sincerely appreciate your understanding and cooperation.