What happens to my account if it becomes restricted?

When your account becomes Restricted , your selling permissions are temporarily adjusted to help stabilize your selling performance.

This usually happens when your Account Score drops below 60 or when a serious penalty is applied.

What does this mean for your account?

While your account is restricted:

• Standard Listings
  • You can't create new standard listings
  • Existing standard listings are hidden from buyers
  • You can still manage and fulfill current orders
• Ready-to-Ship (R2S) Listings
  • Fully available
  • You can create new R2S listings and manage existing ones as usual

Note:

✳ Limiting sales to R2S only helps reduce failed orders and ensures faster confirmation and shipping, as these steps are handled automatically.

How can I recover from a restricted status?

To recover your account:

• Complete orders successfully
• Avoid order failures or cancellations

Once your Account Score rises above 60 , your account will automatically regain full access to all listing types.
No manual action or support request is required.

Key things to know

• Account restrictions are temporary
• R2S-only selling helps support faster recovery
• Full access is restored automatically as performance improves