Why was my sales cancelled?
Updated February 13, 2026
Your sale may be canceled due to the following reasons:
✳ Buyer Cancellation
The buyer canceled the order within 1 hour of purchase and before the seller confirmed it.
The buyer canceled the order because the seller confirmed or shipped the item later than the specified timeframe.
✳ Seller Cancellation
The seller chose to cancel the order after being notified about the transaction.
✳ Delay order confirmation or cancellation
The order was automatically canceled when the seller did not confirm or cancel order within 24 hours.
✳ Shipment Delay
The seller didn’t ship the item to SASOM within 48 hours after order confirmation.
✳ Authentication Failed
The item received from the seller didn’t meet one or more of SASOM’s Product Guideline & Authentication.