What to do if my just arrived item looks like a counterfeit?
Updated February 10, 2026
At SASOM, we authenticate every single item to the minute detail to ensure that the item is 100% authentic.
However, if you suspect that the product you received is counterfeit, please visit Return/Refund/Exchange Policy for more information.
Please do not remove the SASOM authentication tag in all cases. For any product with no SASOM authentication tag attached, the claim would not be admissible.
Was this article helpful?
Let us know so we can improve our content