Why is my account score limited or capped?
Updated February 18, 2026
Your Account Score may be temporarily limited to protect buyers and maintain marketplace reliability. This is not a permanent restriction.
What does a score limit mean?
When your Account Score is limited:
- Your score cannot increase beyond a certain level (e.g. 100, 80, 60, 34) for the time being
- Your Today's Score may still be positive, but the final Account Score is adjusted
- Some selling features may be temporarily restricted
Note:
＊ Score limits may vary based on selling activity and performance history.
Why can this happen?
Score limits may apply when the system detects reliability risks, such as:
- Failed or cancelled orders
- Higher fail rates as selling activity increases
- High failed order value causing significant business impact
Learn more about How Fail Rate and Failed Order Value affect my Account Score
How long does a score cap last?
Score caps are temporary and adjust automatically as selling performance improves.
What should I do next?
- Complete orders successfully
- Confirm and ship items on time
- Avoid cancellations or failures
Consistent selling is the most effective way to restore your Account Score.
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