Buyer Manual

Buy, Bid, Offer, Shipping & Payment

Add-on Purchases

What is Size Insurance?

What Sole Sheet Does SASOM Use?

What Nano Spray Does SASOM Use?

Bid

How to track my Bid status?

How to Edit or Cancel a Bid?

How to Bid?

Buy

Is the product I buy from SASOM authentic?

What to do if my just arrived item looks like a counterfeit?

What is Ready to Ship item?

How to Buy?

Can I see who sold the product?

SASOM Product Guideline

What are SASOM Add-on Services?

Buyer Tier & Benefits

What is the Buyer Tier?

How to unlock my Buyer Tier?

How to maintain my Buyer Tier?

Cancellation & Returns

Can I cancel my purchase?

Can I return my purchased item?

Return Policy for Mall items

Why was my purchase cancelled?

Discount Code & Deals

How to use a Discount Code?

How to redeem SASOM points?

Can I get a refund for redeemed SASOM points?

How to earn more SASOM points?

Will redeeming my SASOM points cause me to lose my tier?

Will my SASOM points expire?

Why is my Discount Code not working?

What are SASOM rewards?

Payment

What are my payment method options?

How to pay with Credit/Debit Card?

How to pay via Mobile Banking?

How to pay with ShopeePay?

How to pay with TrueMoney Wallet?

How to pay with Credit card Installment?

How to pay via QR PromptPay?

I just got contacted by SASOM about my payment issue

SASOM LIVE

How to watch and buy during a LIVE show?

How to find and join a LIVE show?

What is SASOM LIVE?

SASOM Wallet & Gift Card

How to redeem a SASOM Gift Card

How to buy or send a SASOM Gift Card

What is a SASOM Gift Card?

What is SASOM Wallet?

How to pay with SASOM Wallet?

How to top up my Wallet?

How to view my Wallet balance & transaction history?

Shipping & Order Tracking

What does the 'Completed' order status mean?

What does the 'Confirmed' order status mean?

What does the 'Pending' order status mean?

How can I track my buying order status?

What are my shipping method options?

How to submit a product review?

Am I able to pick up the product myself?