Seller Manual

Ask, Sell, Shipping & Payout

Authentication

I just got contacted by SASOM about my product issue

Payout

Payout Method

Ready-to-Ship

How to request your In-Storage Items for return?

What happen next when I sold my Storage item?

How to update price of your Storage items?

How to manage extra/missing items in your storage request?

How to track status of your items in storage request?

Seller Account Health & Penalty

Prohibited Practices and Penalties for Sellers

What will happen to my account if I receive a penalty notice?

What will happen to my account if I receive a warning notice?

How to maintain or improve my Seller Account Health?

What is Seller Account Health?

Interim Seller Governance Policy

Seller Tier & Fee

How to become SASOM partner?

Will my Seller tier be downgraded?

How to unlock my Seller Tier?

What is Seller Tier?

What is Seller Fee?

Shipping & Order Tracking

Am I able to deliver the product to Sasom by myself?

Why does Sasom need seller’s address information?

What does the 'Completed' order status mean?

What does the 'Confirmed' order status mean?

What does the 'Pending' order status mean?

How can I track my selling order status?

What are shipping method to SASOM?