Seller Manual

Ask, Sell, Shipping & Payout

Ask & Sell

How to Add Listings?

How to Edit or Delete listing?

How to Sell to Bid?

What to do next when I sold my item?

How to Create a Video Listing

How to Manage Your Items in Storage?

Why was my sales cancelled?

SASOM Product Guideline

Authentication

I just got contacted by SASOM about my product issue

Payout

Payout Method

Ready-to-Ship

How to request your In-Storage Items for return?

How to update price of your Storage items?

How to manage extra/missing items in your storage request?

How to track status of your items in storage request?

How to ship your storage items to SASOM?

How to create Ready-to-Ship listing?

What happen next when I sold my Storage item?

Register & Login to Seller Center

How to Use Smart Price

What is Smart Price?

SASOM LIVE (Selling)

Unseal TCG packs&boxes on LIVE

Manage products during your LIVE

How to start or schedule your LIVE

How to Run a SASOM Oripa board

How to Run a LIVE Auction

How to request LIVE seller access

Seller Account Health & Penalty

How Today’s Score is calculated

What is Seller Account Health?

Why is my account score limited or capped?

How Fail Rate and Failed Order Value affect my Account Score

What happens to my account if it becomes restricted?

What affect my Account Score?

What happens to my account if I receive a warning notice?

How to maintain or improve my Seller Account Health?

Prohibited Practices and Penalties for Sellers

What will happen to my account if I receive a penalty notice?

What will happen to my account if I receive a warning notice?

Interim Seller Governance Policy

Seller Tier & Fee

What is Seller Fee?

What is Seller Tier?

How to unlock my Seller Tier?

How to become SASOM partner?

Will my Seller tier be downgraded?

Shipping & Order Tracking

What does the 'Completed' order status mean?

What does the 'Confirmed' order status mean?

How can I track my selling order status?

What are shipping method to SASOM?

Am I able to deliver the product to Sasom by myself?

Why does Sasom need seller’s address information?